How Cloud Computing Helped Frontline Workers During the Pandemic

As the epidemic has taken the world by storm and changed all the work norms that we knew, one thing is sure- the coming decades will see multiple variations and evolution in the work culture. The world is moving rapidly towards digitalization and business intelligence tools have suddenly taken over the market. All people want today is to know how a centralized system can help their enterprise rule the globe. This is where cloud computing enters the picture. In fact, it helped the frontline workers combat the situation that arose a couple of years ago.

What is Cloud Computing?

What is the one thing that became extremely difficult during the COVID lockdown? It was streamlining of work. Work from home was so disorganized that people realized why cloud computing is a necessity for every business whether large or small-scale.

In simple terms, cloud computing is an IT platform that allows you to use IT resources like store a massive amount of data in a centralized platform and lets you access and alter it at your convenience. Not just that, it provides the added benefit of helping you with the analysis and computation of the data without the help of an expert.

Cloud computing can be broken down into three models- PaaS-Platform as a Service, IaaS-Infrastructure as a Service, and SaaS-Software as a Service.

How Did Cloud Computing Benefit People During the Pandemic?

In the words of Microsoft CEO Satya Nadella- “The company had seen two years of digital transformation in two months as customers started adopting cloud solutions”. The pandemic served as an accelerant of digital transformation among various industries. Digitalization was inevitable in the near future but the pandemic made it immediate. Most enterprises are still in the early phase of adopting digital strategies where cloud computing seems to be the primary enabler. Benefits of the cloud computing platform that made the pandemic life easier:

  • Secure, cost-controlled, and efficient
  • Storage and computation of big data in minutes
  • Quick and easy access from anywhere around the world
  • App and data updates in real-time
  • Diminished Time-to-Market
  • Lowered error-rate
  • Centralized platform to keep the employees and work aligned
  • Little to no risk platform

Cloud Computing and Frontline Workers During the Pandemic

Cloud computing has led the trail specifically in the past couple of years. It has been a boon for the frontline workers in the following ways:

Streamlined Communication System to Avoid Friction:

For frontline workers, it is extremely important to communicate effectively and not let hours of work stress get in the way. Cloud platforms have served as an online communication tool that reduced friction in communication and helped workers plan and run shifts smoothly & efficiently.

Applying for time-off, managing payroll, setting up virtual appointments, and updating wait times in real-time are also some of the primary functions that were handled digitally to limit stress on the frontline workers.

Training and Learning Solutions:

In a survey conducted with frontline workers, more than 50 percent of them claimed that they were not provided appropriate training for effective execution of their jobs even after the increased job pressure. This led the companies to evaluate and choose appropriate training methods for the frontline workers that were time-saving as well as cost-effective. Cloud computing assisted the frontline workers with adopting new learning, training, and business intelligence tools.

These digital training and learning tools also enabled the employees to discover, self-learn, share, and train themselves as well as their co-workers to suit the company standards ensuring better service in the critical pandemic timeline.

Build Work Culture Around the Frontline Workers:

The pandemic was a critical time that made the companies realize how little they would achieve if it wasn’t for the frontline workers. To show their appreciation and highlight their importance, companies build a whole work culture around the frontline workers. The upper management even implemented a portal for the workforce to communicate directly to the leadership. This enabled the frontline force to receive messages and credit, and admiration from the management and share updates, ideas, and thoughts with them.

This also helped reduce the gap between the frontline workers and the management and eventually led to a motivated and more focused force.

Conclusive Thoughts: Cloud for Frontline Workers 

The words above are a clear sign of why running a world-class enterprise without cloud computing services is not viable. If you have not considered a digital transition yet, 365Solutions can be your mentor as well as the cloud service provider. For round-the-clock assistance and support, give us a tap on +44 20 3880 1220 or

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