A customer relationship management (CRM) system helps businesses manage their customer insights to better understand their needs. Choosing the right CRM system is a key decision to ensure that your sales cycle fulfils all your customers needs easier and faster. A CRM tool offers all the supports to your sales team with the insights they need to generate more qualified leads. It helps companies in improving business relationships with their customers with a streamlined sales cycle to generate more profitable opportunities.
There are many CRM tools available in the market that offer very similar functionalities for your sales operations such as contact management, sales management, productivity, and more. If you are planning to migrate your existing sales support system to a more advanced CRM tool, Microsoft Dynamics for sales can be the best choice for you. Here’re the top benefits of using Microsoft Dynamics 365 Sales that help you better understand your customer needs and how you can grow your business by building trusted relationships.
Digital Intelligence for Smarter Selling: With the AI-driven insights, you can focus on the right customers to close more deals faster and easier. Dynamics 365 for sales enables an automated sales process to empower your sales team with key insights to make strategic decisions based on those insights for your business growth.
Better Customer Engagement: LinkedIn Sales Navigator and Dynamics 365 Sales offer a unified sales solution to focus on building trusted business relationships. Healthy customer engagement is the key to your business success. You can get detailed information about every contact and account for better interaction to deliver personalised experiences. Sales team members can connect with each customer based on insights such as customer’s buying history, preferences, and information about family members or birthdays.
Sales Insights: Dynamics 365 for sales offers real-time insight and analytics with interactive dashboards, reports, and contextual charts. It helps your sales team to prioritise their goals to maximise their performance. You can create team-based sales contests to motivate them. It also makes sellers accountable for all their steps based on their performance and sales reports over the period.
Boosts Sales Productivity: Your sales team will get more time for selling to boost sales productivity with seamless productivity tools like Outlook, Excel, Skype for Business, and SharePoint within the Microsoft Dynamics for Sales. With all the data in one place, the sales team has access to the latest information quickly from anywhere. It supports work on the go and your team can sell anytime from anywhere with all the access to the customer insight such as qualified leads, profiles, and support cases via phone, tablet or internet browser.
Microsoft Dynamics for Sales can be a one-stop strategic solution for all your sales needs and performance insight. It can be a long-term investment for your business that can match up with the emerging technologies to support changes. It can be easily implemented into your existing business operations to drive more qualified opportunities to your business.